![]() ![]() Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Your unauthorized access to my acct has created a big problem for me and my children.ĬonsumerAffairs is not a government agency. I can't buy groceries or gas or anything for the next 2 weeks. I have to wait 14 days for a new card to arrive. Now my card company has frozen my account due to the unauthorized charge. A refund for a charge Walmart had no business placing in the 1st place. I called in yet again and was hung up on three times denied permission to speak with a manager by 2 different people and finally told just to wait for a refund. ![]() I did not order anything or in any way give Walmart any permission to charge my account today. But this morning Walmart went into my account without permission and placed a pre Auth for over 300 dollars for a pool I canceled 2 weeks ago. So this Monday I called a 4th time about the tablets and was told to keep them. I went on the website to check and it was stated that the shipper had returned the product to the supplier. Walmart should take some training sessions from these companies.The next day I got an email direct from the supplier of my chlorine tablets giving me. I have had superior and very satisfactory service from amazon and from ebay. ![]() I also promise to make sure than none of my friends ever order from walmart. If I get my money back, I promise to never ever order anything ever again from walmart.ca. I wonder if she will resolve this mess for me. You see, she truly understands my frustration. Vanessa the supervisor promised to call me back within 24-48 hours. It is now Sept 27 and I called again today. Again, I got the 24-48hour promise of a call back. So I went through the motions of yet another frustrating call to the so called service line. They offered to help by letting me use their phone to call the 1.800 number for walmart.ca. I even went to the nearest physical store with my concerns and they told me their hands were tied because I don't have the product to return for the refund. This is extremely disrespectful of their customers. I don't know what they mean by escalation nor have I ever received a call back. Another line is we will call you back with a resolution within 24-48 hours. The typical story line is: I have put in a report and the matter will be 'escalated'. Of course, I do not need to explain how frustrating it is to have to explain the whole story every time I make the call to the 1.800 number that is provided by walmart.ca. ![]() They again assured me that it would be dealt with. I tired of waiting for the order and cancelled and requested a refund to my visa card. I waited till Sept 4 and then I began making phone calls to walmart to enquire about my product and they assured me it was on its way. My visa card was charged the full amount on Aug 30. I like to track using canada post tracking # but this tracking number in my email was not recognized by canadapost. I ordered something on Aug 27 and got email with tracking # canada post on Aug 30 with expected delivery date of Sept 4. I have never dealt with a more frustrating company. ![]()
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